Trace · Compliance Assistant
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Do appointed representatives need their own complaints procedure?
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Under Complaints handling · principal-AR rule, the principal firm is responsible for complaints arising from regulated activities of its appointed rep. A separate AR procedure is not required, but the AR must follow the principal's procedure.
Complaints handling · principal-AR ruleAppointed-rep oversight
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Most-referenced rulebooks

  • Suitability — suitability412
  • Governance — governance298
  • Client money — client money217
  • Consumer Duty — Consumer Duty199
  • Complaints handling — complaints164
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Citation rate · 12 weeks

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